FAQ | Growvaa Support

Frequently Asked Questions

Can’t find the answer you’re looking for? Browse through our categorized questions or reach out to our support team directly.

General & Business

We are known for our speed! For our standard ₹999 package, we guarantee delivery within 24 hours. For more complex custom websites, the timeline usually ranges from 3 to 7 days depending on the specific requirements.
Yes! The annual package covers the cost of hosting on our secure servers. Domain registration is free for the first year with most packages, or we can link an existing domain you already own.
Absolutely. We manage Facebook, Instagram, and LinkedIn profiles. Our SMM services include content creation, graphic design, post scheduling, and running paid ad campaigns to generate leads.
Yes, Growvaa provides complete HR solutions. We help you find the right talent, conduct initial screenings, and assist with onboarding. We specialize in placing staff for hospitals, clinics, and corporate offices.
We run targeted digital advertising campaigns to find people who are actively looking for your services (Real Estate, Education, Healthcare, etc.). We qualify these leads and forward them to your sales team, saving you time and marketing budget.
Yes. For static packages, you can send us the text and images, and we update them for free or a nominal fee. For dynamic sites, we provide a CMS (Content Management System) dashboard so you can edit content yourself.

Education ERP (Schools & Tuitions)

TMS Plus is designed for tuition centers and coaching institutes to manage students, fees, and batches efficiently.

Educare360 is a comprehensive School ERP that handles exams, attendance, transport, library management, ID cards, and has separate portals for Admins, Teachers, Students, and Parents.
Yes, we offer a White Label solution. You can run the software under your own brand name, logo, and domain name. This is perfect for franchises or large educational groups looking to build their own software brand and generate recurring revenue.
Fee Mitra is our specialized payment gateway and fee collection module. It allows parents to pay fees easily via UPI, cards, or net banking, and automatically updates the records in your ERP system, reducing administrative work and tracking defaults automatically.
Yes, we help you set up your own computer training center franchise. We provide the curriculum, software, branding support, and operational guidance to help you start a successful education business.
Yes, we provide full onboarding and training sessions via Zoom or on-site visits (depending on the plan) to ensure your teachers and administrative staff are comfortable using the software.
Yes, we have a dedicated “Multi-Branch” or “Enterprise” edition that allows a super-admin to view data, fee collection, and attendance across all branches while giving individual managers access to only their specific branch.

Hospital & Healthcare

We run targeted digital marketing campaigns (Google Ads, Social Media) specifically for your locality to attract patients searching for the treatments you offer. We also manage your online reputation (Google Reviews) to build trust and credibility.
Yes, we provide qualified doctors (MD, MBBS, Dentists) and nursing staff. We handle the recruitment and vetting process so you can focus on patient care. We can provide staff on a permanent basis or locum (temporary) basis.
Yes, our hospital management solution is 100% cloud-based. This means you can access patient records, appointments, and inventory data from anywhere—be it your clinic, home, or mobile phone—without expensive server hardware at your location.
Yes. Our software includes a patient portal where patients can view available slots, book appointments, and receive SMS/WhatsApp reminders automatically. This reduces “No-shows” significantly.

Billing & Support

We accept all major Credit Cards, Debit Cards, UPI (GPay, PhonePe, Paytm), and Net Banking. We also provide invoice options for corporate clients and payment links for easy transfers.
We strive for 100% satisfaction. If we fail to deliver the service within the promised time (e.g., 24 hours for a website), you are eligible for a full refund. For software services, please review our specific service agreement or contact support for queries.
Yes, we provide comprehensive after-sales support. You can reach us via WhatsApp, Email, or Phone. We also offer Annual Maintenance Contracts (AMC) for software and websites to ensure smooth updates and security patches.

Still have questions?

Our support team is ready to help you with any specific queries.

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